Gameday
Know Before You Go
To help you plan for your next Griffins game, we have put together a step-by-step lists and guides of important information. If, after reviewing this information, you have any questions or concerns before attending a Griffins game this season, please email us at customerservice@griffinshockey.com. Please note that all policies Griffins and arena policies are subject to change.
Tickets for Griffins games can be easily purchased in multiple ways. If you prefer in-person transactions, you can visit The Zone, the Griffins team store, conveniently located on the west (Ottawa Street) side of Van Andel Arena. Open Tue-Sat from 11 a.m.-4 p.m., The Zone not only sells single-game Griffins tickets but also provides assistance with season ticket member paper ticket exchanges, FLEX vouchers, and Reading Goal redemptions.
If you have any other ticketing needs or prefer to inquire over the phone, please contact the Griffins office at 616.774.4585 ext. 1. Alternatively, you can visit the Griffins Box Office, which is open on game nights only, starting 90 minutes before the game's start time. The Griffins Box Office is located inside the Van Andel Arena lobby.
Van Andel Arena has adopted a No Bag Policy, permitting no bags, backpacks, or purses, other than those required for medical or parenting needs, into the venue. Small clutches no larger than 4.5" x 6.5" x 2" will be permitted. Bags in the medical/essential category will be screened by security personnel. Guests with parenting/medical bags must enter through the ADA/Box Office entrance, located on the far west side of the main entrance of the building, to undergo additional security screening.
The No Bag Policy reduces contact between guests and security staff by eliminating the need to search for these items. This is part of ongoing efforts to promote a contact-free experience. This policy is subject to change based on event policy.
Guest Services is located behind Section 104 if you are in need of customer service throughout the game.
The Zone is located on the first floor of the arena, however, on game days, a majority of merchandise is sold behind Section 106.
Fans 18 and older can play the Griffins 50/50 Raffle. Tickets can be purchased from walking sales associates or at the kiosk behind Section 102.
First Game Station available behind Section 122 if it is your first game with us.
Ticket Central, located at the top of the main staircase, assists in season ticket purchases and servicing.
Get the latest scores, stats, highlights, and player interviews with the Griffins app. Download the app to stream games and get live scoring updates right on your phone.
7PM Games
Doors Open: 6:00pm
Warmups: 6:30pm
Puck Drop: 7:00pm
4PM Games
Doors Open: 3:00pm
Warmups: 3:30pm
Puck Drop: 4:00pm
A limited number of premium giveaways will be issued to fans entering Van Andel Arena for certain games during the season. Click here for our complete promotional schedule!
Unfortunately, we cannot hold giveaway items for anyone unless you are a Full Season ticket holder. If you are interested in becoming a Full Season ticket member and receiving the Guaranteed Giveaway perk, visit Ticket Central on gamedays located at the top of the main staircase or visit our member page here.
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