AXS MOBILE ID
Flash Seats is now AXS Mobile ID. AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online using AXS Fan Account or in the AXS mobile app and is the preferred admission method for the Grand Rapids Griffins. In addition to convenience and elimination of physical touching concerns that are prevalent at this time, AXS Mobile ID reduces frequent issues related to paper tickets, including theft, shipping delays, tickets lost in transit and the need for an early confirmation of a shipping address. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the Grand Rapids Griffins.
Manage Your Tickets
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Manage your tickets from anywhere, either online with AXS Fan Account or using the AXS app for Apple and Android.
Easy Entry
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AXS Mobile ID eliminates paper tickets and allows you quick and easy entry into Van Andel Arena with the AXS app on your mobile device.
Full Ticket Control
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Transfer your tickets to anyone, at any time using only their name and email address. Share your tickets with family, friends or coworkers without meeting up, waiting in will call lines or mailing. Looking to sell your tickets? Put your seats on the AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the Grand Rapids Griffins. Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) may not be valid.
Secure Tickets
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AXS Tickets are extremely secure. Your tickets will only be associated with your account. Unless you transfer or resell your tickets, only you can access them. By reducing paper tickets, we are also reducing the possibility of stolen, lost and fraudulent tickets.
Buy/Sell Tickets
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AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the Grand Rapids Griffins. Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) may not be valid.
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AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online using AXS Fan Account or in the AXS mobile app and is the preferred admission method for the Grand Rapids Griffins.
It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the Grand Rapids Griffins.
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Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS Fan Account.
If you do not currently have an AXS Fan Account you will be instructed to create one during your purchase.
You can also create an account without purchasing tickets by going clicking here and entering basic account information. After completing the account information, you may buy, sell or manage any seats in your account.
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Bypass the Box Office and go straight to the entrance!
Here's how it works:
- Download the AXS mobile app.
- Open the app and sign in using the email you used to purchase your tickets.
- Show the tickets in the app to the ticket taker to enter!
- Enjoy the event!
Don't have a smart phone? Swipe the credit card used for purchase to get through the gate.
Bought tickets for a group? Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue.
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A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. There is no fee for transferring seats and you are allowed unlimited transfers.
Here's how it works:- Click the Transfer button next to the event in your AXS Fan Acount.
- Select the tickets to transfer and enter the recipient's information.
- On the review page, click the Transfer button to send the tickets.
The recipient will get an email about the transfer, and they’ll need to create an AXS account (if they don’t have one yet) to complete the transfer. After that, the tickets will be theirs to use with the AXS app.
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If your tickets are eligible for resale, AXS Official Resale may be utilized to sell your tickets.
Here's how it works:- Click the Sell button next to the event in your AXS Fan Account.
- Select the tickets to sell, and then set your price and selling options.
- On the Review page, click the List Tickets button to finish.
You will receive an email when your tickets sell. The tickets will be delivered to the buyer automatically. You’ll be able to transfer money to your bank or PayPal account from your Fan Account online.
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If you have any problems accessing the app or entering the arena, please visit the Van Andel Arena Box Office for assistance!
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If you have two tickets on your AXS Fan Account and want to enter before your guest arrives, simply transfer one of the tickets to them via the AXS App prior to the event. They can quickly accept the ticket on their mobile device and enter the building using the AXS App when they enter.
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No, for security purposes your AXS Mobile ID refreshes every 60 seconds to a new QR code so any screenshot taken in advance of entry will not be valid. Be sure to transfer tickets to your guest ahead of time to avoid issues when entering.