Gameday FAQ
WELCOME BACK
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To help you prepare for your next Griffins game, we have put together this frequently asked questions guide. If after reviewing the guide you have any questions or concerns prior to attending a Griffins game this season, please email us at customerservice@griffinshockey.com. Please note that all policies relating to fan health and safety are subject to change.
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No, proof of COVID-19 vaccination or negative COVID test is not required for admission to Griffins games. While we encourage mask-wearing, they are also not a requirement. This is subject to change.
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Van Andel Arena has adopted a No Bag policy, permitting no bags, backpacks, or purses, other than those required for medical or parenting needs, into the venue. Small clutches no larger than 4.5" x 6.5" x 2" will be permitted. Bags in the medical/essential category will be screened by security personnel. The policy is subject to change based on event policy.
The No Bag policy reduces contact between guests and security staff by eliminating the need to search these items. This is part of ongoing efforts to promote a contact-free experience. -
In the event of a game being postponed, the American Hockey League will make every effort to reschedule. If a game is rescheduled, ticket purchasers will receive an email notification with their available options. This policy is subject to change.
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The Grand Rapids Griffins will deliver all tickets in a contactless, mobile format for display on smartphones and other electronic devices. Click or tap here to read more on how to manage and use your mobile tickets.
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Cashless transactions are required for all box office, merchandise, and concession purchases.
DoorDash mobile ordering is now available for pickup at Van Andel Arena.
Van Andel Arena has partnered with DoorDash for mobile order pickup at our concession stands! Download the DoorDash app, order food and drinks while you’re in your seat, then skip the line and pay no fees.
How it works:
- Open the app inside Van Andel Arena or click here to browse menus and order ahead.
- Receive a notification when your order is ready and head to the designated DoorDash pickup line to receive your order!
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Van Andel Arena has implemented increased air filtration including bipolar ionization equipment and has placed hand sanitizing stations throughout the venue. Rest assured that when you enter the venue you will experience the highest level of cleanliness and the best in customer service. VenueShield, a comprehensive and best-in-class environmental hygiene program, has been implemented at Van Andel Arena. For more information regarding VenueShield click or tap here.
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Click or tap here for helpful tips and shortcuts designed to help you secure the best parking spot possible for Griffins games.
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DoorDash mobile ordering is now available for pickup at Van Andel Arena.
Van Andel Arena has partnered with DoorDash for mobile order pickup at our concession stands! Download the DoorDash app, order food and drinks while you’re in your seat, then skip the line and pay no fees.
How it works:
- Open the app inside Van Andel Arena or click here to browse menus and order ahead.
- Receive a notification when your order is ready and head to the designated DoorDash pickup line to receive your order!