2019-20 AHL SEASON UPDATE FAQ
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The American Hockey League on May 11 announced that the league’s Board of Governors has voted to cancel the remainder of the 2019-20 AHL regular season and the 2020 Calder Cup Playoffs due to the ongoing COVID-19 public health crisis. More info here.
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All single-game ticket purchasers for any of the final seven home games of the 2019-20 regular season should have already received a refund, appearing on their statement as from STAR TICKETS INC. If you have not yet received a refund, or have questions regarding refunds on CASH or CHECK purchases, please email customerservice@griffinshockey.com.
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All tickets purchased through a resale site (e.g. StubHub, Seat Geek, Vivid Seats, etc.) are subject to the refund policy of the ticket marketplace. Please contact their customer service departments for more information.
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Griffins Full and Partial season ticket members will receive an email from the team on May 11 regarding refund, redemption and credit rollover options for the 2020-21 season. Season ticket members should email their Griffins rep if they have any questions.
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Yes, as either a Full Season and 20-Game Plan member, you will be able to re-exchange your 2019-20 unused ticket exchanges for any October or November home game during the 2020-21 season, except for our first home game. Only tickets that were issued for a cancelled game date and have ST EXCHANGE printed on them will be valid for re-exchange. If you use Flash Seats to manage your season tickets, you can simply fill out the web form like you normally would. Please email your Griffins rep if you have any questions.
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Yes, you will be able to exchange your 2019-20 unused ticket exchanges for any October or November home game during the 2020-21 season, except for our first home game. Note that tickets from the seven 2019-20 regular season games that were cancelled will not be valid for exchange as members are being offered credit options for those games.
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Yes, you will be able to exchange your 2019-20 FLEX ticket vouchers for any October or November home game during the 2020-21 season, except for our first home game. For those who manage their FLEX tickets directly with their Griffins rep, we will be contacting you to confirm the total amount of FLEX vouchers you still have on-file with us.
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Yes, you will be able to re-exchange your cancelled game tickets for any October or November home game during the 2020-21 season, except for our first home game. Only tickets that were issued for a cancelled game date and have FSE FLEX printed on them will be valid for re-exchange
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Group leaders who coordinated their group's ticket purchase for any of the final seven home games of the 2019-20 regular season should have already been contacted by their Griffins rep regarding refund/credit options. If you are a Group Leader, please email your Griffins rep if you have any questions or have not yet been contacted. If you purchased tickets from or as part of an organized group outing through the Griffins, please contact the person you purchased the tickets from.
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Yes, tickets from our March 11, 25 and April 1 Wednesday games may be exchanged for free tickets to our first Wednesday game of the 2020-21 season (subject to availability).
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Reading Goals, and all other ticket/voucher-based promotions will resume for the 2020-21 season, with information released on the Griffins website later this summer.
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Member shirt pick-up will likely resume during one of the first few home games of the 2020-21 season, schedule TBA.
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Griffins Front Office staff are currently working remotely Monday-Friday from 8:30 am-5:30 pm.