2019-20 Season Cancellation Info
As we all look forward to the start of the 2020-21 AHL season beginning February 5, there are so many reasons to be excited to see the Griffins return to the ice. At this time, while we remain very optimistic about the potential to host fans at Griffins games at some point during the 2020-21 season, we must begin the season without fans in attendance. If you have any questions regarding tickets for the 2020-21 season, please contact your Griffins representative directly, or email us at customerservice@griffinshockey.com.
Below you will find information pertinent to the canceled games from the end of last season and what you can do with your tickets. We can't wait to have you back at Van Andel Arena soon!
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The American Hockey League on May 11 announced that the league’s Board of Governors has voted to cancel the remainder of the 2019-20 AHL regular season and the 2020 Calder Cup Playoffs due to the ongoing COVID-19 public health crisis. More info here.
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All single-game ticket purchasers for any of the final seven home games of the 2019-20 regular season should have already received a refund, appearing on their statement as from STAR TICKETS INC. If you have not yet received a refund, or have questions regarding refunds on CASH or CHECK purchases, please call our office at (616) 831-5931 or email customerservice@griffinshockey.com. Please have your tickets ready when you call so we can verify them.
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While The Zone is currently closed for in-person shopping, for those still needing a refund on their cash transactions purchased in-person at The Zone or box office for any of the canceled games are asked to call our office at (616) 831-5931. Be sure to have ticket information ready for verification.
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All tickets purchased through a resale site (e.g. StubHub, Seat Geek, Vivid Seats, etc.) are subject to the refund policy of the ticket marketplace. Please contact their customer service departments for more information.
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Griffins Full and Partial season ticket members received an email from the team on May 11 regarding refund, redemption, and credit rollover options for the 2020-21 season. In the event that fans are not allowed for the 2020-21 season, your payments made will rollover to the 2021-22 season.
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Yes, as either a Full Season and 20-Game Plan member, you will be able to re-exchange your 2019-20 unused ticket exchanges for TBD game dates. Only tickets that were issued for a canceled game date and have ST EXCHANGE printed on them will be valid for re-exchange. If you use Flash Seats to manage your season tickets, you can simply fill out the webform like you normally would. If fans are not allowed for the 2020-21 season, you will be able to use your exchanges for the 2021-22 season. Please email your Griffins rep if you have any questions.
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Yes, you will be able to exchange your 2019-20 unused ticket exchanges for TBD game dates. Note that tickets from the seven 2019-20 regular-season games that were canceled will not be valid for exchange as members are being offered credit options for those games.
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Yes, you will be able to exchange your 2019-20 FLEX ticket vouchers for TBD game dates. For those who manage their FLEX tickets directly with their Griffins rep, we will be contacting you to confirm the total amount of FLEX vouchers you still have on-file with us. If fans are not allowed for the 2020-21 season, you will be able to use your flex tickets for the 2021-22 season.
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Yes, you will be able to re-exchange your canceled game tickets for TBD game dates. Only tickets that were issued for a canceled game date and have FSE FLEX printed on them will be valid for re-exchange. If fans are not allowed for the 2020-21 season, you will be able to use your redeemed flex tickets for the 2021-22 season.
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Group leaders who coordinated their group's ticket purchase for any of the final seven home games of the 2019-20 regular season should have already been contacted by their Griffins rep regarding refund/credit options. If you are a Group Leader, please email your Griffins rep if you have any questions or have not yet been contacted. If you purchased tickets from or as part of an organized group outing through the Griffins, please contact the person you purchased the tickets from.
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No, but your tickets from our March 11, 25, and April 1 Wednesday games may be exchanged for free tickets to our first Wednesday game of the 2021-22 season (subject to availability).
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Reading Goals, and all ticket/voucher-based promotions will resume for the 2021-22 season, with information released on the Griffins website at a later date.
Contact us
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Griffins Front Office staff are currently working remotely Monday-Friday from 8:30 am-5:30 pm.