2019-20 AHL SEASON UPDATE FAQ

The American Hockey League has suspended play until further notice, effective immediately, due to concerns over the COVID-19 pandemic. For the Griffins, this suspension impacts our scheduled home games on March 13, 14, 25, 27, 28, April 1 and 10. Future schedule information will be announced when available here on our website, GriffinsHockey.com, our social media channels and the Griffins app.

Those who purchased single game tickets to any of the suspended games will have the money refunded directly to their credit card automatically. Please allow 7-10 business days to reflect on your account. Refunds will appear on your statement as from STAR TICKETS INC. Please note that any CASH or CHECK transactions can be refunded at your point of purchase, most likely The Zone. Unfortunately, The Zone will be CLOSED starting Saturday, March 14 until further notice. Once games resumes, the store will re-open and refunds can be claimed. We apologize for the inconvenience and appreciate your understanding.

Yes, your unused ticket exchanges will be redeemable for any of the suspended games if rescheduled, any Griffins first or second round home playoff games if the Griffins qualify, or any 2020-21 Griffins home game played this October or November during the 2020-21 season - specific dates are to be determined as the schedule has not been announced yet. Only those tickets that are dated with one of the games that have been postponed that has ST EXCHANGE printed on it are valid for re-exchange.

If you use Flash Seats to manage your season tickets, you can simply fill out the web form like you normally would based on the guidelines set forth above.

For partial plan members, to complete your 10 or 20-Game Plan purchase, if the suspended games are rescheduled, you will be able to select the game(s) of your choice among the rescheduled game dates, with email communication to our members as to how that process will work. Should the AHL resume only for the playoffs, we will treat your suspended game tickets as a credit toward playoff tickets, if applicable. Any remaining credits would roll into the 2020-21 season.

All tickets purchased through a resale (e.g. StubHub, Seat Geek, Vivid Seats, etc) will be subject to the refund policy of the ticket marketplace. Please contact their customer service departments for more information.

Those who have unredeemed FLEX ticket vouchers for the 2019-20 season will be able to exchange them for a future Griffins game. Your 2019-20 FLEX vouchers will be redeemable for any of the suspended games, if rescheduled, any Griffins first or second round home playoff games, if the Griffins qualify, or any 2020-21 Griffins home game played this October or November during the 2020-21 season - specific dates are to be determined as the schedule has not been announced yet. Normal FLEX redemption policies and procedures will apply, both for those with FLEX in-hand or on file with their Griffins rep.

Your REDEEMED 2019-20 FLEX vouchers will be redeemable for any of the suspended games if rescheduled, any Griffins first or second round home playoff games if the Griffins qualify, or any 2020-21 Griffins home game played this October or November during the 2020-21 season - specific dates are to be determined as the schedule has not been announced yet. Normal FLEX redemption policies and procedures will apply, both for those with FLEX in-hand or on file with their Griffins rep.

If you've redeemed FLEX tickets IN-PERSON already for postponed games, you may exchange any of those tickets once more based on the guidelines set forth above. Only those tickets that are dated with one of the games that have been postponed are valid for exchange.

If you normally have your tickets ON FILE, your tickets will be simply put back on file for you to use later based on the guidelines set forth above.

Currently, Griffins account representatives are contacting group leaders (those coordinating the group ticket purchase) to go over refund/credit options available. Please reach out to your group's leader for status information.

The Hockey, Hops and Hope event scheduled for Monday, March 16 has been postponed.

The equipment sale scheduled to take place before and during the March 13 game has been postponed.

Member shirt pick-up will likely resume during the suspended games if rescheduled, any of the Griffins first or second round home playoff games,if the Griffins qualify, or an October home game during the 2020-21 season, schedule TBA.

Tickets to any of our final three Wednesday home games, March 11, March 25 and April 1, will be redeemable for any of the suspended games, if rescheduled, any Griffins first or second round home playoff games, if the Griffins qualify, or the first Wednesday home game of the Griffins 2020-21 season, date TBD.