2019-20 Season Cancellation Info
The Griffins and Van Andel Arena management continue to work with local and state health officials to identify all protocols that will ensure a safe and healthy environment for our fans, players, and employees during our 2020-21 season. At present, the Griffins are limited to hosting 750 fans per home game, with 2021-22 season ticket members given first opportunity to purchase tickets.
Below you will find information pertinent to the canceled games from the end of last season and what you can do with your tickets and vouchers. Based on current and anticipated capacity limitations as well as a different ticket pricing structure for 2020-21, most unused 2019-20 cancelled game tickets and vouchers are being made redeemable for select games during the 2021-22 season when we anticipate low/no capacity restrictions and a return to our normal seating and pricing structure. This will result in a better overall Griffins game night experience for you and your guests, including better seating and game date options to choose from.
If you have any questions following a review of our FAQ below, please contact your Griffins representative directly, chat with us here or or email us at customerservice@griffinshockey.com.
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The American Hockey League on May 11, 2020 announced that the league’s Board of Governors voted to cancel the remainder of the 2019-20 AHL regular season and the 2020 Calder Cup Playoffs due to the ongoing COVID-19 public health crisis. More info here.
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All single-game ticket purchasers for any of the final seven home games of the 2019-20 regular season should have already received a refund, appearing on their statement as from STAR TICKETS INC. If you have not yet received a refund, or have questions regarding refunds on CASH or CHECK purchases, please call our office at (616) 831-5931 or email customerservice@griffinshockey.com. Please have your tickets ready when you call so we can verify them.
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While The Zone is currently closed for in-person shopping, for those still needing a refund on their cash transactions purchased in-person at The Zone or box office for any of the canceled games are asked to call our office at (616) 831-5931. Be sure to have ticket information ready for verification.
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All tickets purchased through a resale site (e.g. StubHub, Seat Geek, Vivid Seats, etc.) are subject to the refund policy of the ticket marketplace. Please contact their customer service departments for more information.
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Griffins Full and Partial season ticket members received an email from the team on May 11, 2020 regarding refund, redemption, and credit rollover options for the 2020-21 season. Any payments made toward the renewal of a 2020-21 membership were rolled over to the 2021-22 season.
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As either a Full Season and 20-Game Plan member, you will be able to re-exchange your 2019-20 unused ticket exchanges for TBD game dates during the 2021-22 season. Only tickets that were issued for a canceled game date and have ST EXCHANGE printed on them will be valid for re-exchange. If you use Flash Seats to manage your season tickets, you can simply fill out the webform like you normally would. Please email your Griffins rep if you have any questions.
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Yes, you will be able to exchange your 2019-20 unused ticket exchanges for TBD game dates during the 2021-22 season. Note that tickets from the seven 2019-20 regular-season games that were canceled will not be valid for exchange as members are being offered credit options for those games.
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Yes, you will be able to exchange your 2019-20 FLEX ticket vouchers for TBD game dates during the 2021-22 season. For those who manage their FLEX tickets directly with their Griffins rep, we will be contacting you at a later date to confirm the total amount of FLEX vouchers you still have on-file with us. Shortly following the release of our 2021-22 schedule, we will contact all 2019-20 FLEX customers by email to inform them of available game dates for redemption, along with redemption instructions.
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Yes, you will be able to re-exchange your canceled game tickets for TBD game dates during the 2021-22 season. Only tickets that were issued for a canceled game date and have FSE FLEX printed on them will be valid for re-exchange. Shortly following the release of our 2021-22 schedule, we will contact all 2019-20 FLEX customers by email to inform them of available game dates for redemption, along with redemption instructions.
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Group leaders who coordinated their group's ticket purchase for any of the final seven home games of the 2019-20 regular season should have already been contacted by their Griffins rep regarding refund/credit options. If you are a Group Leader, please email your Griffins rep if you have any questions or have not yet been contacted. If you purchased tickets from or as part of an organized group outing through the Griffins, please contact the person you purchased the tickets from.
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Any tickets from our Wednesday, March 11, 25, or April 1, 2020 games may be exchanged for free tickets to our first Wednesday game of the 2021-22 season (subject to availability).
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Reading Goals, and all ticket/voucher-based promotions will resume for the 2021-22 season, with information released on the Griffins website at a later date.
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Griffins Front Office staff are currently working remotely Monday-Friday from 8:30 am-5:30 pm.